Returns Policy for Carmella Designs, LLC
All Sales Are Subject to the Following Terms and Conditions:
Jewelry can only be exchanged for store credit.Merchandise purchased online may be returned within 5 business days as long as you meet the rest of this Returns Policy. You can contact us via our online form to initiate a return request.
We will gladly provide a refund or an exchange as long as:
- You have the original receipt,
- The item must still be in new condition without any physical signs of damage or wear,
- You are returning it within 5 business days of the date received.
Items purchased with a credit card will be refunded back to the same credit card used on the original purchase.
Website purchases will be refunded through the payment method you used on the website.
Custom orders and special ordersSpecial orders, custom orders, engraved merchandise and merchandise that has been sized, altered, shows wear, or watches that have been worn are non-refundable and non-exchangeable. This is why we take so much time and pride to work with you to make your custom order exceed your needs and desires for beautiful jewelry.
Packaging, certificates, and boxesIf there is any chance that you think you might return the purchased item, make sure you keep all the original packaging, certificates, boxes, and warranties. Any merchandise not returned with the original packaging and paperwork is subject to a 10% restocking fee.
Colored gemstonesAll colored gemstones are enhanced unless otherwise specifically noted in the description of the merchandise or on the paperwork accompanying your purchase. Many enhancements are permanent and undetectable, but some enhancements can become unstable and/or detectable in the future. Carmella Designs, LLC shall not be liable for any reduction in value or other damage caused by an enhancement that becomes unstable or detectable.
Shipping damageIn the event the piece was damaged during shipping, please contact us immediately.
Carmella Designs, LLC. abides by all United Nations and United States policies, and abides by the AGTA policy, regarding the import of gems and metals.